• Sales Supervisor

    # of Openings
    Min. Years Experience
    Job Post Information* : Posted Date
    5 months ago(6/18/2019 4:41 PM)
    Operations Management
    Location : Location
    Job Post Information* : External Company Name
    The Sydney Call Centre
    Job Post Information* : External Company URL
    Location : Address
    90 Inglis St
    Location : Postal Code
    B1P 1W8


    Join the team and help us grow! Our mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's brands. We believe happy agents equals happy customers. We believe that excellence is never an accident; it is the result of high intentions, sincere effort, and skillful execution. 


    Sydney, NS - Customer Service & Sales, Full-Time, Base + Bonuses.



    A Full-Time position that may require time outside of normal operating hours, including weekends and evenings. 



    Team Supervisors are responsible for the day-to-day activity and development of 15-20 Agents within a complex call center environment. The supervisor is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and sales results. Sales Supervisors conduct regular business meetings with Inside Sales Representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Supervisors work closely with the Call Center Operations Manager in ensuring the overall adherence to corporate policies and procedures.


    Our Sales Supervisor I are responsible for the following tasks:

    • Overall management of 15-20 Agents
    • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
    • Directs sales forecasting activities and sets performance goals and objectives accordingly
    • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions
    • Provide team motivation and development to maximize sales opportunities
    • Responsible for the overall performance and productivity of direct reports
    • Responsible for weekly payroll review and submission to ensure correct entries
    • Responsible for driving the growth of revenue and profit originating from a call center
    • Meeting performance targets, operating efficiencies, processing improvements, people development and quality assurance.
    • Monitoring of individual, team and call center results to identify and act on both positive and negative performance.
    • Determining work procedures, preparing work schedules, and expediting workflow.
    • Other duties and responsibilities as assigned



    The ideal candidate for this role would share and understand the high growth objectives. This position requires a high degree of leadership, creative thinking and dedication to people. The ability to professionally represent clients and our team is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. 


    Our Sales Supervisor I are responsible for the following tasks:

    • Associate’s degree and/or relevant work experience
    • Exceptional interpersonal & communication skills
    • Strong supervisory experience including staff development
    • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
    • Demonstrated ability to drive sales through the actions of others
    • Understanding of call center tools and technology used to manage KPIs and SLAs
    • Possess effective conflict resolution skills (both customer and agent conflict)
    • Possess time management, planning, organizational and multi-tasking skills
    • Ability to learn new products and system
    • Ability to work in a professional fast-paced environment



    At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource! 


    Total Rewards Breakdown:

    • Competitive Starting Compensation
    • Weekly Bonus Opportunity
    • Paid Time-Off
    • Daily, Week, and Quarterly Recognition
    • Paid Holidays
    • Daily Contest Payouts
    • Free Personal Health Benefits
    • Career Progression
    • Flexible Scheduling Options
    • Advancement Opportunity
    • Ongoing Training
    • Fun, Engaging Work Environment
    • Prize Incentives
    • Modern Work Environment
    • Casual Dress Code
    • And More...




    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.


    MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.



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