• Customer Service Representative

    ID
    2019-2875
    # of Openings
    10000
    Min. Years Experience
    0
    Job Post Information* : Posted Date
    4 weeks ago(7/26/2019 2:19 PM)
    Department
    Customer Service Representative
    Location : Location
    CA-NS-Sydney
    Job Post Information* : External Company Name
    The Sydney Call Centre
    Job Post Information* : External Company URL
    https://careers-thesydneycentre.icims.com
    Location : Address
    90 Inglis St
    Location : Postal Code
    B1P 1W8
    Company/Brand
    The Sydney Call Centre
  • POSITION OVERVIEW

    CUSTOMER SERVICE REPRESENTATIVE

    Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We’ll teach you the customer service skill sets you’ll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus.

     

    Full-Time or Part-Time, Base + Bonuses.

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

     

    Available Full-Time & Part-Time Shifts:

    • Day
    • Evening
    • Weekend

    POSITION RESPONSIBILITIES

    WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? 

    We improve the customer’s experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team!

     

    Our Customer Service Representatives are responsible for the following tasks:

    • Assist customer with their service inquiries
    • Learn the common requests and solutions
    • Improve the customer’s experience
    • Utilize our service techniques and systems
    • Escalate customer dissatisfaction to proper channels
    • Increase your skills with every interaction

    In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES? 

    The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job.   In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. 

     

    Specific Qualifications

    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of age

    Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional.  Our people are not just employees; they are our most important resource! 

     

    Total Rewards Breakdown:

    • Competitive Starting Compensation
    • Weekly Bonus Opportunity
    • Paid Time-Off
    • Daily, Week, and Quarterly Recognition
    • Paid Holidays
    • Daily Contest Payouts
    • Free Personal Health Benefits
    • Career Progression
    • Flexible Scheduling Options
    • Advancement Opportunity
    • Ongoing Training
    • Fun, Engaging Work Environment
    • Cash and Prize Incentives
    • Modern Work Environment
    • Casual Dress Code
    • And More...

     

    ABOUT US

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

     

    MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.

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