Employment Services Client Success Manager

ID
2024-41534
# of Openings
1
Min. Years Experience
10
Job Post Information* : Posted Date
3 months ago(7/15/2024 9:40 AM)
Department
Corporate Business Development Positions
Location : Location
CA-
Job Post Information* : External Company Name
The Sydney Call Centre
Job Post Information* : External Company URL
https://careers-thesydneycentre.icims.com
Company/Brand
The Sydney Call Centre

POSITION OVERVIEW

MCI is looking for an ambitious, self-driven, and experienced Employment Services Client Success Manager to join our team.  Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic.  A background working with staffing service agencies is is preferred. 

 

MCI is a rapidly growing, industry leading business process outsourcing and software development organization.  As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment.   

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

In the position, you will be .responsible for proactively develop a new portfolio of clients, signing new clients, developing a market presence, and establish a solid base knowledge of the industry. We are a process and productivity driven organization and you will be responsible for helping to expand our organization.  Additional responsibilities include:

 

  • Identify, pursue, and acquire new relationships contacts with existing accounts to continue the relationship, ensuring the ongoing success of the account
  • Successfully implement new client accounts, ensuring they are onboarded and converted to an active client.
  • Provides advice and recommendations on investments and business opportunities, focused on infrastructure
  • Provides oversight and leadership of the development and implementation of sales and client engagement initiatives within the region.
  • Provide guidance, performance management and leadership to direct reports.
  • Data mining/networking to discover new leads
  • Consult with confidence on the phone the benefits and abilities of the organization
  • Set appointments with prospects with the goal of generating sales revenue and building customer loyalty
  • Prospecting for business partners and following up with sales calls
  • Develop, organize, and nurture a pipeline of business development leads from initial contact to qualified/closed status
  • As opportunities for the sale of existing products and services are identified, coordinate the transfer of the lead to appropriate sales team member

 

 

CANDIDATE QUALIFICATIONS

As a Employment Services Client Success Manager you must be confident, outgoing and self-motivated with a strong work ethic and have the ability to function effectively in a fast paced work environment.  Candidates experienced in account-managed staffing service are encouraged to apply.

  • 5+ years of experience as an Account Manager, Account Executive, or Sales Executive
  • Experience working for large staffing services agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adeco, Manpower, etc. 
  • Demonstrated sound judgement and decision-making ability
  • Understand sales cycles and how to approach lead generation
  • Self-motivated and displays a high degree of diligence and accountability
  • Posses strong interpersonal skills with excellent verbal and written communication
  • Experience in Business to Business marketing
  • Ability to build trust, respect, and collaboration in all business relationships

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

 

JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Work-at-Home Opportunities
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

 

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

 

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

 

For more information on MCI’s response to COVID-19 please visit  www.mci.world/covid-19.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

 

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

 

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT US

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

 

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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